Why Am I Unable to Import My Contacts?

Import failing or skipping rows? It's one of four causes — all fixable in the spreadsheet. 

1. Wrong File Format 

The importer takes CSV only. An .xlsx or .numbers file won't work — re-export as CSV (UTF-8) from your spreadsheet app. 

2. Missing or Broken Headers 

The first row must be column names ("name", "email"…). If your export starts directly with data, mapping has nothing to grab — add a header row. 

3. Invalid Rows 

Rows with malformed emails are skipped and reported rather than failing the whole import. Fix the flagged rows and re-import just those — already-imported contacts aren't duplicated by the importer. 

4. Plan Level 

CSV import requires the Standard plan or above. On Free or Basic, add contacts individually or upgrade. 

Checked all four and still stuck? Send support a sample of the failing file (a few rows is enough) and we'll spot the issue.