Troubleshooting AI Assistant Issues

No AI Icon at All 

The assistant is a Standard-plan-and-above feature. On Free or Basic, the icon doesn't appear — compare plans in Settings → My Plan. 

Vague or Generic Answers 

Narrow the question. "Explain this contract" invites mush; "What are the payment terms in section 4?" gets precision. One clause or topic per question works best. 

Wrong Language 

Ask explicitly: "Answer in English" (or your preferred language). The assistant follows the instruction for the rest of the session. 

Timeouts on Very Long Documents 

Massive files can exceed a single pass. Ask section by section — "Summarize pages 1–10" — and the assistant handles each comfortably. 

Wrong or Suspicious Answers 

It happens; AI is a first-pass tool. Verify against the document text (ask "quote the exact clause" to jump straight there). Persistent quality problems? File a ticket via Settings → Support Tickets with the request ID.