Tracking Your Support Tickets in Settings

Last Updated: Jul 31, 20262 min read

Every conversation you open with support lives in one place, so you never have to dig through email threads to find out where things stand.

Finding Your Tickets

1. Open Settings → Support Tickets (under the Personal section).

2. Your tickets are listed with their current status:

• Open: received, awaiting first response.

• In progress: someone is actively working on it.

• Resolved: a fix or answer has been delivered.

3. Click any ticket to read the full conversation, add replies, or attach new screenshots.

• Add information anytime: found a new detail after submitting? Reply on the ticket rather than opening a new one, so the context stays together.

• Reopen a resolved ticket by replying to it if the issue returns, with no need to start over.

• One issue per ticket keeps each conversation focused and faster to resolve.

Need More Help?

If you experience any issues during the sign-up process, our dedicated support team is here to help you get back on track.

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