Troubleshooting the Mobile App
Jul 31, 20262 min read
App acting up? Four fixes solve nearly everything, in escalating order.
1. Update the App
Most bugs you'll ever meet are already fixed in the current version. Check the App Store / Play Store for an update before anything else.
2. Check Your Connection
Signing and syncing need the server. On flaky hotel Wi-Fi, switch to mobile data and retry.
3. Log Out and Back In
Stale content, missing requests, or a spinner that won't quit — a fresh login resyncs your account state.
4. Reinstall
The clean-slate option. Your data lives in the cloud, so deleting and reinstalling the app loses nothing — you log back in and everything is there.
Still broken? File a ticket via Settings → Support Tickets (web or app) with your device model, OS version, and app version — those three details are half the diagnosis.