How to Decline to Sign a Document
Something's wrong with the document — wrong terms, wrong amount, or it simply isn't for you to sign. Declining is a built-in, respectable outcome, not an error.
Steps
1. In the signing view, click Decline in the top bar.
2. Write your reason. Be specific — "Compensation in Annexure A doesn't match the offer discussed" is actionable; "no" is not. Your reason goes to the sender verbatim.
3. Confirm.
What Happens Next
• The sender is notified immediately, with your reason.
• Other pending signers are put on hold — nobody signs a document that's being disputed.
• The request is marked Declined, and your decline is recorded in the audit trail.
• When the issue is fixed, the sender sends a fresh request; the declined one stays closed.
Tip: For a fixable issue, pair the decline with a quick reply to the sender's email — the two-line explanation that saves a phone call.