How to Report a Bug or Technical Issue

Found something broken? Reporting it well is the difference between a fix tomorrow and three days of "could you clarify…" emails. Here's how to file a report we can act on immediately. 

Steps 

1.  Reproduce the issue once so you can describe the exact path that triggers it. 

2.  Open Settings → Support Tickets and click create. 

3.  Describe the bug with this structure: 

•  What you did — the exact steps, in order. 

•  What you expected — the behavior you were counting on. 

•  What happened instead — the actual result, including any error message word-for-word. 

4.  Add the environment details: browser and version, operating system, device. 

5.  Attach a screenshot or screen recording — this alone cuts resolution time in half. 

6.  Submit. You'll get a ticket number and email updates as we investigate. 

Tip: For anything involving a specific document, include the request ID from the request detail page — it lets us trace the exact event in our logs instead of guessing.