Contact the Support Team

Stuck on something this Help Center doesn't answer? Real humans are behind Inkfree, and there are several ways to reach them, pick whichever fits how urgent your question is. 

Your Support Channels 

1.  Help Center: click the question-mark icon in the top bar for instant answers, any hour. 

2.  Support tickets: open Settings → Support Tickets and click create. You'll receive email updates and can track progress in the same screen. 

3.  Email: write to the support team from your registered email address. 

4.  Live chat: available on the Standard plan and above for same-day conversations. 

5.  Dedicated success manager: Business-plan customers have a named contact. 

How to Get a Fast Answer 

Include these three things in your first message and you'll often skip an entire round-trip: 

•  Your account email. 

•  The request ID if it concerns a specific document (find it on the request detail page, e.g. INK-2026-08341). 

•  A screenshot of what you're seeing. 

Note: Critical platform issues, outages, security incidents are worked around the clock regardless of plan.