Contact the Support Team

Stuck on something this Help Center doesn't answer? Real humans are behind Inkfree, and there are several ways to reach them — pick whichever fits how urgent your question is. 

Your Support Channels 

1.  Help Center — click the question-mark icon in the top bar for instant answers, any hour. 

2.  Support tickets — open Settings → Support Tickets and click create. You'll receive email updates and can track progress in the same screen. 

3.  Email — write to the support team from your registered email address. 

4.  Live chat — available on the Standard plan and above for same-day conversations. 

5.  Dedicated success manager — Business-plan customers have a named contact. 

How to Get a Fast Answer 

Include these three things in your first message and you'll often skip an entire round-trip: 

•  Your account email. 

•  The request ID if it concerns a specific document (find it on the request detail page, e.g. INK-2026-08341). 

•  A screenshot of what you're seeing. 

Note: Critical platform issues — outages, security incidents — are worked around the clock regardless of plan.