Browser and Device Compatibility Issues

Isolate the Problem in 3 Steps

Inkfree supports the current and previous major versions of Chrome, Edge, Firefox, and Safari, on desktop and mobile. When a page misbehaves, isolate the cause in three steps.

Update the browser. An outdated version is the most common culprit. Check for updates and reload.
Try an incognito/private window. This disables extensions and skips cache. Works in incognito? An extension (usually an ad blocker or privacy tool) is interfering. Allowlist Inkfree in it.
Try a different browser. Works elsewhere? Clear the first browser's cache and cookies for the site.

Device Notes

Mobile signing works in Safari (iOS) and Chrome (Android), plus the Inkfree app.
Very old browsers (Internet Explorer) and OS versions past vendor support are not supported.
Corporate "managed browsers" with strict policies can block scripts. Your IT can allowlist the app domain.

Need More Help?

If you experience any issues during the sign-up process, our dedicated support team is here to help you get back on track.