Signature or Initials Field Not Appearing Correctly

A field floating off the signature line — or hiding entirely — is a placement issue, and placement issues are fixable in the editor. 

Diagnosing 

1.  Open the template (or draft) in the Sign Request Editor. 

2.  Set zoom to 100% and look at the actual position — fields anchor to the page, not to your screen, so what you see at 100% is what signers get. 

3.  Check for overlapping fields — two fields stacked on each other can hide one; space them out. 

4.  Confirm the field belongs to the right recipient — a field assigned to signer A is invisible to signer B. The color coding tells you instantly. 

Fixing 

•  Template or draft: drag the field to the right spot, resize, save. 

•  Already sent: sent documents are locked — void → duplicate → fix → resend. Two minutes. 

Tip: After building any new template, send a test request to yourself and click through the signing view once — the five-minute test that catches every placement surprise.