Why Has My Account Been Deactivated?

Seeing a deactivation notice at login is alarming, but the cause is usually mundane and fixable. Here are the common reasons and the path back for each. 

Common Causes 

1.  A workspace admin removed or deactivated you. Team admins manage membership from Settings → Teams; if your role changed or you left a project, this is the likely cause. 

2.  The subscription changed. If your organization reduced seats or a payment lapsed, member accounts beyond the new limit are deactivated. 

3.  Security protection. Unusual activity — logins from unexpected locations, spam reports from recipients — can trigger a protective lock while we investigate. 

How to Get Reactivated 

•  Team member? Contact your workspace admin first. Reactivation is a one-click action on their side in Settings → Teams. 

•  Account owner? Check that billing is current in Settings → My Plan, then contact support if the deactivation persists. 

•  Suspect a security lock? Contact support from your registered email — we'll verify your identity and walk through what triggered it. 

Note: Deactivation never deletes your data. Your documents, templates, and history are intact and waiting when access is restored.